Retiring Colors Update

By | May 13, 2010

If you are planning on stocking up on card stock, ink pads and refills in the retiring colors, you should order as soon as possible to avoid disappointment.  Read the very important message below.

A Message from Shelli about Color

We knew there would be a significant spike in the demand for these discontinued colors and planned accordingly.  But, we were way off. I don't say that casually; I don't say that flippantly. I am stating a fact. Based on the inventory we had on hand, we felt very comfortable telling you that we would be able to fill orders for these products through the end of May. We grossly underestimated (in some cases, the demand was four times higher than what we expected) the desire that you would have for these colors, and I am so sorry.

We saw several products nearing backorder status several weeks ago, and actually placed additional orders for these products. Last week, we realized that the situation for even more products was nearing back-order status and in some cases, item numbers were turned off. We have had employees on the phone almost nonstop with our vendors and we've met for hours trying to find solutions.

After careful consideration of all options, we made a decision, which we announced on May 5. We determined that our highest priority is to have product on hand for our new colors.  We also committed to filling as many orders as possible for discontinuing products.  We will do this by 1) substituting textured card stock for smooth card stock in cases where we run out of smooth, and 2) continuing to place orders for other discontinuing items such as inks and markers in backorder status and work with our vendors to fill those orders.  Some backorders may take weeks to fill, but they will get filled.

You may be asking, "Will we be able to fill all orders?"  No-and again, I am so sorry. But currently we believe we can fill the vast majority of them. As long as an item number is on in OEX, we are planning on filling it, even though it may be in back order status. In some cases, we will turn an item number off if we reach a point when it is absolutely unavailable and there are no other viable options.

Thank you for your patience!

Retiring Colors:

Pink Passion, Pixie Pink, Pale Plum, Orchid Opulence, Lovely Lilac, Lavender Lace, Almost Amethyst, Bordering Blue, Brocade Blue, Ballet Blue, Brilliant Blue, Taken with Teal, Glorious Green, handsome Hunter, Sage Shadow, Mellow Moss, Green Galore, Gable Green, Barely banana, Yoyo Yellow, Summer Sun, Apricot appeal, Only Orange, Really Rust, Ruby Red, Cameo Coral, Blush Blossom, Creamy Caramel, Close to Cocoa, Going Gray

Thanks for visiting today!


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