How do you know if your e-mail is getting through?

By | April 18, 2011

Lois' earlier e-mail to the list brings up an interesting topic…

We all assume, if we send an e-mail and don't receive a reply, it's because we're being ignored.  The truth is, this is rarely the case.  In all likelihood, it's one of two reasons:

  • Your e-mail was blocked by my server or ISP
  • The response was blocked by your server or ISP

Obviously, this is not good.  Not getting e-mails from me, or vice-versa, is the least of your problems.  Because it probably means some of your e-mails to/from your customers and downline aren't getting through, either.

What can you do about it?  A few things:

1. Make sure you have disabled all spam filtering on BOTH your domain server (for example, GoDaddy) AND your ISP (whomever you're using to access the internet – for example, your cable company).  Depending on how you have your e-mail configured, either one could be blocking you.

2. Do NOT use a 'consumer' e-mail address for your business (for example, Yahoo, Hotmail, Verizon, Comcast).  No matter what you do, you'll never have total control over your filtering.

3. Don't rely on e-mails as the be all/end all.  If I send an e-mail, and I don't hear from someone in a reasonable period of time (say, three business days), I follow up with a phone call.  Remember… e-mails are NOT a replacement for phone calls!  They're not a replacement with your business colleagues and they're DEFINITELY not a replacement for calling your customers!

Never assume!  Especially when it comes to your customers!  Always follow up using another method.

Warmest regards,


John Sanpietro

Certified Business Coach



The Premier Online Community for BUSINESS-MINDED Stamping Business Owners!

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