Lois' earlier e-mail to the list brings up an interesting topic…
We all assume, if we send an e-mail and don't receive a reply, it's because we're being ignored. The truth is, this is rarely the case. In all likelihood, it's one of two reasons:
- Your e-mail was blocked by my server or ISP
- The response was blocked by your server or ISP
Obviously, this is not good. Not getting e-mails from me, or vice-versa, is the least of your problems. Because it probably means some of your e-mails to/from your customers and downline aren't getting through, either.
What can you do about it? A few things:
1. Make sure you have disabled all spam filtering on BOTH your domain server (for example, GoDaddy) AND your ISP (whomever you're using to access the internet – for example, your cable company). Depending on how you have your e-mail configured, either one could be blocking you.
2. Do NOT use a 'consumer' e-mail address for your business (for example, Yahoo, Hotmail, Verizon, Comcast). No matter what you do, you'll never have total control over your filtering.
3. Don't rely on e-mails as the be all/end all. If I send an e-mail, and I don't hear from someone in a reasonable period of time (say, three business days), I follow up with a phone call. Remember… e-mails are NOT a replacement for phone calls! They're not a replacement with your business colleagues and they're DEFINITELY not a replacement for calling your customers!
Never assume! Especially when it comes to your customers! Always follow up using another method.
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